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OMSGrow
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Privacy policy

What data OMSGrow collects, why we hold it, and what you can ask us to do with it.

Last updated: 20 August 2026

Template notice. This page is placeholder wording provided as a structure only. It is not legal advice. Replace every section below with a policy that reflects how your business actually processes data, reviewed by a qualified adviser, before publishing.

1. Who we are

OMSGrow provides order management, inventory and reconciliation software to businesses selling on multiple channels. This policy covers the data we handle when you visit this website or use the platform.

2. Data we collect

  • Account data — name, business name, email address, phone number and role.
  • Operational data — catalog, orders, customers, stock, invoices and settlement files imported from your sales channels.
  • Usage data — pages visited, features used, and technical information such as browser type and IP address.
  • Enquiry data — anything you send us through the contact form, email or phone.

3. Why we process it

  • To provide, operate and support the platform.
  • To connect to the marketplaces, couriers and accounting tools you authorise.
  • To respond to enquiries and provide onboarding and support.
  • To improve reliability, security and performance.
  • To meet legal, tax and accounting obligations.

4. Sharing

We share data only where necessary: with the third-party services you connect, with infrastructure and communication providers who process data on our behalf under contract, and where required by law. We do not sell personal data, and we do not use one customer's operational data to benefit another.

5. Retention

Operational data is retained for as long as your account is active. After termination it is retained for a limited period to allow export, then deleted or anonymised, except where law requires longer retention.

6. Security

Access to production data is restricted to staff who need it, transmission is encrypted, and credentials for connected services are stored using industry-standard protection. No system is perfectly secure, and we will notify affected customers of any breach that materially affects them.

7. Your rights

You may request access to the personal data we hold about you, ask for corrections, request deletion, or object to certain processing. Write to info@omsgrow.com and we will respond within a reasonable period.

8. Cookies

This website uses cookies that are necessary for it to function, and may use analytics cookies to understand how pages are used. You can block cookies in your browser, though parts of the platform may then not work correctly.

9. Changes

We may update this policy. The date at the top of this page shows when it was last revised, and material changes will be notified to account administrators.

10. Contact

Privacy questions: info@omsgrow.com or +91 92181 01354.