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Terms & conditions

The agreement between OMSGrow and the businesses that use it.

Last updated: 20 August 2026

Template notice. This page is placeholder wording provided as a structure only. It is not legal advice and has not been reviewed by a lawyer. Replace every section below with terms drafted or approved for your business before publishing.

1. Agreement to these terms

By creating an account or using the OMSGrow platform, you agree to these terms on behalf of the business you represent. If you do not agree, do not use the service.

2. The service

OMSGrow provides software for order management, inventory synchronisation, payment reconciliation, returns handling and related operations for multichannel sellers. Features available to you depend on the plan you subscribe to.

3. Your account

  • You are responsible for the accuracy of the information you provide.
  • You are responsible for all activity carried out under user accounts you create.
  • You must keep credentials confidential and notify us of any suspected unauthorised access.

4. Marketplace and third-party connections

The platform connects to marketplaces, courier partners and accounting software on your instruction and using credentials you supply. We are not responsible for changes those third parties make to their systems, policies, fees or data formats.

5. Fees and billing

Subscription fees are based on the plan and order volume agreed with you. Fees are billed in advance for each billing cycle and are exclusive of applicable taxes unless stated otherwise.

6. Your data

You retain ownership of the data you upload or that is imported on your behalf. We process it to provide the service, as described in our Privacy policy. You may export your data at any time.

7. Acceptable use

  • Do not use the service for unlawful purposes or to infringe the rights of others.
  • Do not attempt to access another customer's data or disrupt the platform.
  • Do not resell or white-label the service without a written agreement.

8. Availability and support

We aim to keep the platform available at all times but do not guarantee uninterrupted service. Planned maintenance is notified in advance where practical. Support is provided during published business hours.

9. Limitation of liability

To the extent permitted by law, our total liability arising from the service is limited to the fees you paid in the twelve months preceding the claim. We are not liable for indirect or consequential loss, including lost profit or lost data.

10. Termination

Either party may terminate the subscription at the end of a billing cycle. We may suspend access for non-payment or for breach of these terms. On termination you may export your data for a reasonable period.

11. Changes to these terms

We may update these terms from time to time. Material changes will be notified to account administrators before they take effect.

12. Contact

Questions about these terms: info@omsgrow.com or +91 92181 01354.