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Returns are where margin quietly dies

Scan it, grade it, put it back or claim it. Every damaged piece the marketplace sent back owes you money — if you file in time.

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ScanReturn received in seconds

GradeResellable, damaged or wrong item

ClaimFiled before the window closes

The workflow

From courier bag to decision in one scan

Your warehouse team scans the return label. OMSGrow identifies the order, the SKU and the marketplace, then asks one question: what condition is it in?

Resellable goes straight back into the synced stock pool
Damaged or wrong item is photographed and queued as a claim
Claim windows tracked per marketplace so nothing expires unfiled
Mobile app means it happens at the receiving table, not later at a desk

Questions

Common questions

Does a resellable return go back on sale automatically?

Yes. Once graded resellable it re-enters the shared stock pool and the sync pushes the new quantity to every channel.

Can we attach photographic evidence to a claim?

Photos taken in the mobile app attach to the claim record, which is what most marketplaces ask for during a dispute.

How do we know a claim window is about to close?

Each marketplace has its own filing deadline. Claims approaching that deadline are surfaced at the top of the queue.

Do return losses show up in profit reporting?

Yes — return shipping, the lost unit and any unrecovered claim are all folded into the per-SKU margin figure.

Your next payout can reconcile itself

See exactly where your margin is leaking — short payments, unclaimed returns, dead stock — in a walkthrough built on your own numbers.

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